Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • Terms and Conditions ***

    The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site. Easysim4u is an authorized reseller for T-Mobile and Orange services and products and when you contract any service or product through this website you agree with these terms and conditions and with T-Mobile’s and Orange’s Terms and Conditions, available on the following links:

    https://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print=trueTop of Form e https://topup.orange.com/terms-and-conditions/

    Easysim4u Terms & Conditions

     Legal Notice

    All notices from EASYSIM4U to You may be posted on our website and/or social medias, as well as sent by e-mail and they can be enforced immediately. Notices from You to EASYSIM4U shall be made either by e-mail, sent to the electronic address we provide on our Website, or first class mail to our P.O.Box.


    All content appearing on this website is the property of: 

    Easysim4u Telecom Services LLC.
    San Francisco Bay Area, CA.

    Copyright © 2014-2017 EASYSIM4U. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2017 EASYSIM4U. All rights reserved.


    All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by EASYSIM4U. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of EASYSIM4U or any third-party, except as expressly granted herein.

    Use of website

    This website may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. EASYSIM4U and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if EASYSIM4U believes that customer conduct violates applicable law or is harmful to the interests of EASYSIM4U and its subsidiaries.


    Multiple reasons can affect the quality of services offered on this website. Domestic and international voice and data services are delivered by third-party companies and those services depend upon third-party companies and Easysim4u has no control over them. Easysim4u will work together with those third parties to establish the good quality of the service as soon as possible whenever is needed, but Easysim4u is not responsible for any failure of service other than website functionalities. Some phone devices can have its settings blocked to international network. The customer is responsible to ensure that his/her device is 100% functional and it is compatible with T-Mobile’s and partners network.

    EASYSIM4U Telecom Services LLC is an American Corporation that rents third parties sim cards for travelers in order to provide wireless services according to that third-party company’s private policy. EASYSIM$U is not responsible for any third party services, including shipping and wireless functionality. Any time issues with shipping and/or wireless services occur, EASYSIM4U will do its best to assist customers on behalf of those services providers. In persisting the issue EASYSIM4U will offer the current Return Policy if customer requests it. 

    Privacy Policy

    EASYSIM4U usage of personal information that you may submit to EASYSIM4U through this Website is governed by the EASYSIM4U Privacy Policy.

    Consumer Agreement

    Requests to change anything on the original order, no matter how simple or complex are the requests, are subjected to surcharges with different amounts than the ones shown on the website plus extra fees.

    Shipping & Delivery

    EASYSIM4U ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, EASYSIM4U ships merchandise to Brazil. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

    International roaming

    T-Mobile guarantees 2G speed within the countries bellow. In many cases T-Mobile deliveries 3G and 4G based on the roaming agreement with the local carriers.

    North America & Caribbean


    Antigua and Barbuda






    British Virgin Islands


    Cayman Islands

    Curacao (Netherlands/Dutch Antilles)


    Dominican Republic








    Netherlands Antilles

    Sint Maarten

    St. Barthelemy

    St. Kitts and Nevis

    St. Lucia

    St. Martin

    St. Vincent and the Grenadines

    Trinidad and Tobago

    Turks and Caicos Islands


    South & Central America





    Costa Rica

    Easter Island


    El Salvador

    French Guiana













    Aland Islands









    Canary Islands



    Czech Republic




    Faroe Islands









    Isle of Man













    Northern Ireland






    San Marino












    Vatican City



    Asia & the Pacific






    Christmas Island



    Hong Kong








    New Zealand




    South Korea

    Sri Lanka





    Africa & Middle East









    Saudi Arabia

    South Africa


    United Arab Emirates



    The Content included in this website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this website. EASYSIM4U makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the website or Content, or the suitability, functionality, or operation of this Website or its Content. By using this website, you assume the risk that the Content on this website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. EASYSIM4U SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL EASYSIM4U BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

    -- OR Depending on State -- 

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Website is provided by the advertiser or manufacturer only, and not by EASYSIM4U. 

    The references and descriptions of products or services within the Website materials are provided "as is" without any warranty of any kind, either express or implied. EASYSIM4U is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Website or of any of the products or services described hereon. 

    The descriptions of, and references to, products, services and companies on this Website are the sole responsibility of the companies providing the information ("advertisers"), and not EASYSIM4U. 

    The inclusion of material on this server does not imply any endorsement by EASYSIM4U, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. 

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although EASYSIM4U tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

     Return Policy - Cancellation and refund

    1. Non-activated sim cards

    1.1 Easysim4u will cancel the order and refund the order amount deducting the shipping and handling costs plus USD3 per sim card, if the order was already shipped and it is within the delivery range contracted; when The Postal Service contracted is not able to deliver the order due to the following circumstances, but not only, wrong or insufficient address, postman not answered, order refused, not claimed, change of address, unknown, away, unknown address, etc.

    1.2 Easysim4u will cancel the order and refund the total amount when The Postal Service did not deliver the order within the delivery range contracted.

    All requests must be sent to financeiro@easysim4u.com before the activation date informed on the order. All requests are subjected by approval.

    2. Active sim cards

    2.1 Easysim4u will deactivate the sim card and refund the total amount when the sim card does not perform its functionality ONLY WHEN customer contacts The Support Team through the link www.chat.easysim4u.com within 48 hours of the activation informed on the order of the defective sim card requesting the cancelation.

    2.2 Easysim4u will deactivate the sim card and issue a partial refund ONLY WHEN customer contacts The Support Team through the link www.chat.easysim4u.com after 48 hours of the initial activation and before the deactivation date informed on the order of the defective sim card requesting the cancelation.

    All requests must be made by the client, giving Easysim4u permission to perform the deactivation and refund according to each third-party company involved. Any other channel used for communication different than www.chat.easysim4u.com WILL NOT be accepted to request cancelations and or refund.

    Although the information on this Website is accessible worldwide, not all products or services discussed in this Website are available to all persons or in all geographic locations or jurisdictions. EASYSIM4U and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Website is void where prohibited. 

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of EASYSIM4U shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and EASYSIM4U with respect to this Website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and EASYSIM4U with respect to this Website. No modification of the Terms and Conditions shall be effective unless it is authorized by EASYSIM4U. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

    O Trecho seguinte diz respeito ao produto Voz e Dados na Europa. O mesmo é um produto Orange e segue os Termos e Condições dessa Operadora.

    O completo documento, contando os Termos e Condições da Orange, encontra-se no link: https://topup.orange.com/terms-and-conditions/

    Para facilitar o entendimento do cliente, fornecemos algumas informações importantes desses Termos e Condições:

    • O sim card da Orange possui 10Gb de franquia dentro da área de cobertura** e/ou 14 dias de validade inicial. Após os 14 dias iniciais ou ao terminar a franquia original de dados, você pode recarregar seu sim card direto no site da Orange: https://topup.orange.com
    • Para uso prolongado (acima de 30 dias) será necessário registrar o sim card no link acima e consultar o plano que melhor se adapte a seu perfil.
    • O sim card da Orange possui 2 horas de ligações da Europa** para qualquer país do mundo e 1000 SMS da Europa** para qualquer país do mundo.
    • O sim card da Orange já vem pré-cortado no formato triplo, com isso se adapta aos três tamanhos (standard, micro e nano)
    • Digitando #123# em seu aparelho, você consulta o seu consume
    • Seu sim card Orange é pré-ativado. Uma vez na Europa** insira-o no seu aparelho e ele ativará automaticamente a melhor operadora local. Importante ressaltar que o sim card não conectará fora da área de cobertura. Seu aparelho precisa ser desbloqueado e o roaming de dados deve estar ativado em seu aparelho
    • Para fazer uma chamada internacional, digite +, o código do país e o número completo. Exemplo: se for ligar para o Brasil, será + 55 (código do Brasil), DDD (com dois dígitos) e o número
    • O sim card da Orange é um produto pré-pago que pertence à Orange. Em caso de suporte, reclamações, cancelamentos e reembolsos, caso sejam aplicáveis, tudo deverá ser tratado diretamente com a Orange, através do link https://topup.orange.com/request-customer-support, pois a Easysim4u não tem autonomia para tomar decisões em nome da Orange, devido razões contratuais. É de responsabilidade do cliente entrar em contato com a Orange, pois a operadora analisará se um cancelamento e/ou reembolso é aplicável e comunicará a Easysim4u da decisão. A Easysim4u não se responsabiliza por nenhuma das ações citadas acima.
    • Em caso de reclamações decorrentes dos serviços terceirizados de entrega, uma reclamação deve ser aberta junto a Easysim4u e a empresa investigará o fato e decidirá a melhor forma de ressarcimento. A Easysim4u não se responsabiliza pelos serviços terceirizados de entrega, mas se disponibiliza a ajudar na mediação entre as partes em busca da melhor solução.
    • Para clientes que desistem da compra antes mesmo de utilizerem o sim card, para que haja um reembolso, é necessário o retorno do produto intacto, não destacado, em sua forma original e sem utilização à Easysim4u, com custos pagos pelo cliente. Após a análise do produto, a Easysim4u procederá com o possível reembolso.
    • A Orange fornece suporte técnico em inglês ou francês, nas seguintes formas:

    Via telefofone: +33969393900
    Via online: https://topup.orange.com/ request-customer-support (opção online também com atendimento em português)

    Importante: não enviaremos e-mail de boas vindas e não é necessário informar a data de ativação. Ao contratar nossos serviços, você declara estar ciente de nossos Termos e Condições, divulgados em nosso site e no site da Orange

    ** Ilhas Aland, Andorra, Áustria, Açores, Ilhas Baleares, Bélgica, Canárias, Corfu, Creta, Croácia, Cíclades, Chipre, República Checa, Dinamarca, Estônia, Ilhas Faroé, França, Finlândia, Alemanha, Gibraltar, Grécia, Guernsey, Hungria, Islândia, Irlanda, Itália, Jersey, Latvia, Liechtenstein, Lituânia, Luxemburgo, Madeira, Malta, Ilha de Man, Holanda, Noruega, Polônia, Portugal, Rhodes, Romênia, San Marino, Sardenha, Sicília, Eslováquia Espanha, Suíça, Suécia, Reino Unido, Vaticano.

    App's Privacy Policy

    EasySim4u is very concerned for the privacy of the users of our products. To this extent, no user information is collected except when necessary for using a specific feature of our products (Apple Push Notification Service) and is never shared with any third parties. The only time information is requested other than listed here is for use in troubleshooting technical issues and of course the user has the option to refuse in that case (though that may negatively effect our ability to resolve any issues). Our privacy policy is unlikely to change unless some major new feature requires it. In that case, those changes will be listed here as well as in the news listed on our website.


    In order for Push Notifications to work, we must register your account remotely when EasySim4u Softphone  is in the background or closed on your iOS or Android device.  To accomplish this, we transmit your SIP account details to SipTalk (our server that handles push notifications) over a https - secure connection.  This information is shared with no one and is erased immediately when the push instance expires (3 days for EasySim4u Softphone) or the user disables Push Notifications in the Application.  If the user uses one of our methods for multitasking instead of Push Notifications, this information is not sent to SIPIS.  Push Notifications is the only feature we currently offer that requires any collection of user information.  


    For ease of use, our products have settings preconfigured for many popular VoIP providers.  This does not mean that EasySim4u is in any way responsible for information you have shared with or is collected by the provider.  Providers should be contacted directly for information about their privacy policies.


    EasySim4you posts on several forums and Social Networking sites. We does not collect information from any of these sites, they are only used as tools for communicating with our users. Any concerns about the privacy of information shared there should be directed to the site.


    If you have any questions or concerns about our privacy policy, please contact us at ouvidoria@easysim4u.com

     ***Por se tratar de uma empresa registrada nos Estados Unidos, os termos e condições são apresentados no idioma local. A tradução livre pode acarretar dúvidas de interpretação. Em caso de dúvidas, favor entrar em contato com a Easysim4u para esclarecimentos.

  • Use Of Site
  • Should be considered the time zone of the east coast for activation and deactivation of the sim cards.